Data Deletion

Email us

Write to privacy@bigxstar.com with the subject "Data deletion request", and include:

• your name and the email address you used with us;
• what to delete (for example a job application, newsletter subscription, enquiry, or a connected account); and
• for connected accounts, the account name (for example your Instagram username or LinkedIn page name).

We may ask you to confirm your identity. We acknowledge requests within 3 business days, complete them within 30 days, and email you a confirmation.

Newsletter

Use the unsubscribe link at the bottom of any newsletter email. Your subscription is removed straight away.

Accounts connected through Facebook or Instagram

1. Facebook: Settings & privacy → Settings → Apps and websites (or Business integrations), find our app and choose Remove.
2. Instagram: Settings → Website permissions → Apps and websites, find our app and choose Remove.

When you remove our app, we delete the data we received from those accounts within 30 days. Menu names can vary slightly between app versions.

Accounts connected through LinkedIn

On LinkedIn: Settings & Privacy → Data privacy → Permitted services, find our app and choose Remove.

Website analytics

Clearing your browser cookies removes our visitor_id cookie. IP addresses are deleted automatically after 90 days. You can also block cookies in your browser; see the Cookie Policy.

What we may keep

Records the law requires us to keep, such as invoices for tax purposes, for the period the law requires. Content you already published on Instagram, Facebook or LinkedIn stays on those platforms until you delete it there.

Questions